My SharePoint is in a local LAN, and I receive “No Internet Connection.” What should I do?

Please perform the following actions to resolve your issue:

  1. Tap Settings icon located on the bottom right corner of Filamente.
  2. Tap Detect Internet Connection.
  3. Turn off the Detect switch.

I can only see this month and some dates in the next month. The rest of the calendar is blank. Am I doing something wrong?

Some other users reported the same issue when they were using SharePoint 2007, and they resolved the issue by applying the hot fix mentioned in this Microsoft kb article (http://support.microsoft.com/kb/974087/en-us). If you are using SharePoint 2007, please contact your SharePoint administrator to see if the hot fix mentioned in the kb article [1] is installed in your SharePoint environment and if not, please install the hot fix to resolve the issue. If you are not using SharePoint 2007, please contact us.

I am using SharePoint 2003. When I go down a SharePoint folder, I am unable to see any files within the folder.

Unfortunately, Filamente does not support SharePoint 2003 and Windows SharePoint Services (WSS) 2.0. SharePoint 2003 uses web services that are not compatible with SharePoint 2007 or SharePoint 2010. It is why you cannot see folders correctly from Filamente.

I am unable to see the “Open in Filamente” option in the Mail app or any other app.

As of iOS 4.2, Apple iOS seems to limit only 10 apps to appear in “Open In …” list. A workaround is to remove some of your apps that appear in the “Open In …” list until Filamente appears in the “Open In …” list.

I receive “No Internet Connection” error even when Wi-Fi is turned on.

If you continue to receive the error, please go to Settings, tap “Detect Internet Connection” menu, and turn off Internet Connection Detection. You will need to perform this step when you need to access a SharePoint site in a local WAN environment which is isolated from Internet.

When a user with read permissions is connected in sharepoint by Filamente Light, the user don’t see anything in “Sites and Workspaces.”

For a user to see sub sites, he or she will need to have a “Browse Directories” permission. This following article shows how to configure the Browse Directories permission: http://aircreek.com/blog/2012/how-to-configure-read-permission-level-to-browse-directories-in-sharepoint-2010-and-office-365/

With SharePoint 2010, I can see all subsites but I cannot explorer their contents (when I tap the subsite, the same subsites list again and again)

This issue happens with SharePoint 2010 when the Alternate Access Mapping (AAM) [1] is not configured correctly on a SharePoint 2010 server, resulting a SharePoint 2010 web service fail to recognize the current sub site (therefore, causing a loop). Please verify that the site URL that you use for Filamente is registered on the AAM of your SharePoint server. [1] – http://technet.microsoft.com/en-us/library/cc263208(office.12).aspx

When I register my Office 365 site, I receive HTTP/1.1 500 Internal Server error. I am using a P1 account with my Office 365 site.

Please verify that the URL that you provided to Filamente has the following format:http://[yoursite].sharepoint.com/teamsiteIf you continue to have the issue even after using the above-mentioned format, please contact us at support@aircreek.com.

How do I pull up a SharePoint document, edit it and then save it back to SharePoint?

For editing a MS-word or MS-excel, please perform the following steps:

  1. Select a document to edit
  2. Tap Action item, and tap “Open In…”
  3. Select a third-party editor program such as DocsToGo or Quickoffice
  4. Edit a MS-word or excel file from DocsToGo or Quickoffice

To upload an edited file to SharePoint:

  1. From DocsToGo or Quickoffice, send the edited document using “Open In…” function or Mail app. The document will stored in the Inbox folder under the Local Docs.
  2. From Filamente, tap “Local Doc Upload” to upload a document.

How do I put documents to Local Documents?

With the current version, there are two ways for you to put files to Local Documents:

  1. Using “Open-In”—You can send a document from other applications such as Mail App via “Open-In” function. For example, if you have an email with a document attached, you can open the email from Mail App, view the attached document, and send the document to Filamente using “Open-In” menu. The document will be stored in the Local Documents folder of Filamente.
  2. Using “Save” button—When you view a document from Filamente, you can tap the Save icon (icon with Floppy Disk shape). The document will be stored in Local Documents folder.