Logging Level

How to Send Error Logs for the Filamente app to the Technical Support Team?

When you go to Settings -> Get Support, the Filamente app will automatically attach the error logs to a support email. To adjust the logging level, exclude the log file or view the log file by yourself, please read below.


Adjusting the logging level

If you need to adjust the level of the error logging, you can perform the following steps.

  1. Go to Settings
  2. Tap the Logging Level under the Advanced Settings section.
  3. Select None, Error or Verbose to change the level of logging.
    • None: No activities will be logged.
    • Error: Only errors and exceptions will be logged (This is a default setting).
    • Verbose: Errors and all detailed activities that are considered helpful for troubleshooting issues.

Note: To delete existing log files, tap the “Delete log files” button.

Advanced Settings -> Logging Level


Excluding the logging file on the support email

If you do not want to attach a logging file with a support email, simply delete the “filamenteLog.txt” from the email by placing the cursor right to the “filamenteLog.txt” file and tap the backspace key from your iPhone or iPad.


Viewing the contents of the log file

If you would like to read the contents of the log file by yourself, go to Settings, tap Get Support, and change the email address for the email recipient from support@aircreek.com to your own email, and send the email to yourself. The “filamenteLog.txt” file will be send to your email inbox as an attachment.

How can I copy and paste wiki or blog contents with background colors?

Question: When I copy and paste wiki or blog contents, the Filamente app does not copy background colors. How can I accomplish this with Filamente?

Answer: iOS changes text sizes and colors automatically. But luckily, you can undo this! After pasting your wiki contents in the text field, shake your iPhone or iPad to bring up the Undo Change Attributes dialog. Choose “Undo” to recover the lost text sizes and colors.

[Tutorial] How to Receive Notifications When SharePoint Items Have Been Added Or Updated

Once a SharePoint list or folder is marked as “Offline Sync,” the Filamente app will notify you for when a SharePoint item has been added or updated on the iOS Notification Center. When you tap a notification item, you will be brought to the selected SharePoint list or document library.



To receive notifications for a SharePoint list or a sub folder, you need to mark the list or sub folder as “Offline Sync.” To do so, please perform the following steps:

  1. From Workspace, navigate to your SharePoint site
  2. Tap “Offline Sync” icon for a SharePoint list that you would like to sync. (If you would like to sync a sub folder, navigate to a sub folder and perform press-and-hold)
  3. Enable Offline Sync
  4. Tap Save


To enable or disable notifications

If you want to disable notifications, please perform the following steps:

  1. From your iOS home screen, go to Settings
  2. Tap Notifications
  3. Scroll down to find the Filamente icon
  4. Tap the Filamente icon
  5. Disable Allow Notifications.

My SharePoint is in a local LAN, and I receive “No Internet Connection.” What should I do?

Please perform the following actions to resolve your issue:

  1. Tap Settings icon located on the bottom right corner of Filamente.
  2. Tap Detect Internet Connection.
  3. Turn off the Detect switch.

I can only see this month and some dates in the next month. The rest of the calendar is blank. Am I doing something wrong?

Some other users reported the same issue when they were using SharePoint 2007, and they resolved the issue by applying the hot fix mentioned in this Microsoft kb article (http://support.microsoft.com/kb/974087/en-us). If you are using SharePoint 2007, please contact your SharePoint administrator to see if the hot fix mentioned in the kb article [1] is installed in your SharePoint environment and if not, please install the hot fix to resolve the issue. If you are not using SharePoint 2007, please contact us.

I am using SharePoint 2003. When I go down a SharePoint folder, I am unable to see any files within the folder.

Unfortunately, Filamente does not support SharePoint 2003 and Windows SharePoint Services (WSS) 2.0. SharePoint 2003 uses web services that are not compatible with SharePoint 2007 or SharePoint 2010. It is why you cannot see folders correctly from Filamente.

I am unable to see the “Open in Filamente” option in the Mail app or any other app.

As of iOS 4.2, Apple iOS seems to limit only 10 apps to appear in “Open In …” list. A workaround is to remove some of your apps that appear in the “Open In …” list until Filamente appears in the “Open In …” list.

I receive “No Internet Connection” error even when Wi-Fi is turned on.

If you continue to receive the error, please go to Settings, tap “Detect Internet Connection” menu, and turn off Internet Connection Detection. You will need to perform this step when you need to access a SharePoint site in a local WAN environment which is isolated from Internet.

When a user with read permissions is connected in sharepoint by Filamente Light, the user don’t see anything in “Sites and Workspaces.”

For a user to see sub sites, he or she will need to have a “Browse Directories” permission. This following article shows how to configure the Browse Directories permission: http://aircreek.com/blog/2012/how-to-configure-read-permission-level-to-browse-directories-in-sharepoint-2010-and-office-365/

With SharePoint 2010, I can see all subsites but I cannot explorer their contents (when I tap the subsite, the same subsites list again and again)

This issue happens with SharePoint 2010 when the Alternate Access Mapping (AAM) [1] is not configured correctly on a SharePoint 2010 server, resulting a SharePoint 2010 web service fail to recognize the current sub site (therefore, causing a loop). Please verify that the site URL that you use for Filamente is registered on the AAM of your SharePoint server. [1] – http://technet.microsoft.com/en-us/library/cc263208(office.12).aspx